Privacy Policy
Last updated: June 2026
At The Quince, we believe in warm hospitality — and that includes treating your personal information with care and respect. This policy explains what information we collect and how we use it.
Information We Collect
When you contact us — whether by phone call, WhatsApp message, reservation enquiry, or through our website — we may collect your name, phone number, email address, and details about your visit (such as preferred dates, guest count, and any special requests).
How We Use Your Information
We use your information solely to handle your enquiry, confirm your reservation, communicate about your visit, and improve your experience at The Quince. We do not sell, rent, or trade your personal information to third parties.
Phone Calls & WhatsApp
When you call or message us on WhatsApp, your phone number and conversation are used only for direct communication about your booking. We do not add your number to marketing lists without your permission.
Reservation Enquiries
Details you provide when making a reservation — such as your name, contact information, date, time, and party size — are kept only as long as needed to manage your booking and for our internal records.
Website Analytics
We may use basic analytics tools to understand how visitors use our website — such as which pages are most visited and how people find us. This data is anonymised and does not identify you personally.
Data Retention
We keep your information only as long as necessary for the purposes described above, or as required by applicable law.
Data Security
We take reasonable measures to protect information shared with us and to safeguard it from unauthorized access, disclosure, alteration, or misuse. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
You may ask us at any time what personal information we hold about you and request that it be corrected or deleted. To do so, please contact us using the phone number or email address on our website.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact
If you have any questions about this Privacy Policy, please reach out to us directly by phone or email — both are listed on our website. We prefer speaking with our guests directly.
